Advance notice of cancellation

Ewan15 · ‎23-04-2026

My EE TV Contact runs out at the end of July. I phoned up to arrange for it to be cancelled on the said date. However the operator said that they could not do this, without charging me a cancellation fee and I had to phone back on June 30th. Is the the case?

I suspect that, if I wanted to arrange for the full works to be started at the end of July it would be done.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband.

DarrenDev · ‎23-04-2026

If a change is made now to remove something from your account, it takes effect from the end of the current month. If a change is made to add something, it takes effect immediately and is billed pro-rata on the next month's bill.

Either way, it's always based on the current month.

The system doesn't allow anything to be scheduled for future months.

View solution in original post

DarrenDev · ‎23-04-2026

If a change is made now to remove something from your account, it takes effect from the end of the current month. If a change is made to add something, it takes effect immediately and is billed pro-rata on the next month's bill.

Either way, it's always based on the current month.

The system doesn't allow anything to be scheduled for future months.

zulu17 · ‎23-04-2026

Unless i have misintepreted the EE terms they do not allow you to flex(change) your TV package and addons (?) within the last 3 months on your current minimum term but will only allow you to start a fresh new minimum two year term.