Adding eetv to 1.6

[biohazardx9]

Hi all, currently back (I was a former bt customer)

I have 1.6gbps, got rid of sky stream due to a very annoying software bug. 

Tried to add EE TV but seemingly the call centre say I can't add it after phoning up. 

How can I get this added? I know it originally can't be done but I know recently it's been enabled and now you can. 

Thanks in advance 

[DarrenDev]

Sorry that you didn't get the best experience with the call centre.  I can only suggest that you call again, as it is now possible to order EE TV on 1.6Gbps broadband. I can only guess you spoke to an agent who hasn't been informed.

[biohazardx9]

I'd like to say both agents I spoke to were very pleasant and lovely to deal with. 

Do you know if all agents / call centres should be aware of it? 

[DarrenDev]

It was "ring fenced" for a while (only agents in one specific team), but that was months ago. I've not heard updates for a while, but we've switched to the new ordering system for new accounts now (previously ONLY used for 1.6Gbps accounts), so I would assume that means it's fully up to speed.

[biohazardx9]

I'll try again then. 

Thankyou. 

[biohazardx9 · Accepted solution]

Cheers @DarrenDev

Got to the bottom of it. I'm on a 12 month contract with a deal. This prevents adding it. 

To add TV, I have to re-contract to 24 months. This isn't an issue. The issue now is broadband jumps to £80 a month alone and I can't regrade mid contract so, they are looking to try and keep it at £50 a month or close to it. 

Going to let me know within the next 3 working days.

So we can mark as resolved and perhaps the online portals should add a comment as such to let the end user know of this limitation. 

All three agents have been spot on with service so well done to them. 

[DarrenDev]

Thanks for the update @biohazardx9 - very useful information in case anyone has this issue in future.  That's a great offer you managed to get on the broadband!

[biohazardx9]

It was! EE did like a lightning deal, initially went 12 month to see how service was. It's fine vs Vodafone who had strange routing issues.