Issues with EE TV app on Windows 11

[lou184]

I'm getting the error "Sorry, there's been a problem. Please try again. (WM001)" when trying to open any live channel.

[Leanne_T]

Hi there @lou184 

Thanks for coming to the community. 

Our Unable to Watch or Access Subscription TV Channels page has steps to try and you can check the EE TV status to see if this gets the live TV channels working. 

If you continue to receive the error message after trying the troubleshooting in the help page, please call us and the team will be happy to help 🙂

Leanne.

[DarrenDev · Accepted solution]

Please try again now @lou184 - your account was in a bad state that it was struggling to recover from. I've reset it now.

[Hynu]

Hiya,

I have also discovered this problem today when trying to log in to EE TV!  Any assitance would be appreciated.

[DarrenDev]

You haven't posted from your home broadband connection or signed in with your EE TV account, so I'm unable to see who you are @Hynu 

Please email your account number to [email protected] along with the error code you're seeing, and I'll take a look.

[DesandHazel]

Hello, we are having the same issues - please can this be looked into? Unable to watch anything on EE and keep getting the 

Sorry, there's been a problem. Please try again. (WM001) notification when trying to watch TV online via a laptop.

[DarrenDev]

@DesandHazel I can see you attempting to log in with an EE ID, but your broadband account is with BT.

You need to create a BT ID and add your BT account number as "Account holder".  Visit www.bt.com/mybt and select the option to create a BT ID, then follow the prompts.  Once set up, log in using that new account and it should work.