how to complain via email/letter

[LAB1]

Hello,

Ii have been a business customer for over a decade and need to make a complaint in writing about appalling service - I emailed the customer services no on the EE website and received a this is not in use and wont be passed on message - about right for my recent experience with EE an out of date website/email address. I would really appreciate someone giving me the email address that will be answered by complaints, otherwise straight to ombudsman, as this eats up time.

Many thanks for reading and (hopefully) responding.

take care

Lesley 

[bristolian]

EE don't have any email contact - the complaints process is explained on https://business.ee.co.uk/help/make-a-complaint/ 

Ombudsman complaints require you to have given the operator a chance to resolve a complaint first, and to either be unresolved after 8 weeks or deadlocked before.

[XRaySpeX]

Here is an addy you can write to & a Complaints Form at the foot of the page.

[Chris_B]

@LAB1   Can I ask as you only say appalling service.  Is that a network issue or something else as perhaps someone here might be able to help you. 

[LAB1]

Hello,
I didn’t mention the nature of it here, as I don’t want to be one of those people who share such things, but since you ask:
Essentially I was left without a working phone whilst my mother was terminally ill. EE couldn’t manage to sort it and wanted me traipse about to high street shops whilst I needed to be with mum.

Take care, Lesley

[Leanne_T]

Hi @LAB1

I'm very sorry to hear this.

Do you have the information you need for the complaints team from the previous replies? 

You can also call us on 150 and the team will certainly get this looked into and open a complaint for you. 

Leanne. 

[LAB1]

Hello,

I have had to make and receive a million calls over the past few weeks (when my handset was working) and really am trying to avoid speaking with people - I am grieving for mum and don't want to try to hold a conversation whilst I am crying - hence the use of email/these forums - I spent hours on the chat with someone who was trying to be helpful, but there was no resolution other than to wait for a sim card (with the postal service all over the place it took days) - so calling 1450 is not something I feel comfortable doing. I have filled in a web form (which someone on the forum kindly gave me a link to) -I am supposed to be getting a call later today - which i am dreading because I am feeling very sad.

[Leanne_T]

I am very sorry @LAB1 and please accept my deepest condolences. 

Please let me know how you get on with the complaint when the team get in touch. 

I hope this is sorted soon for you. 

Take care. 

Leanne.

[LAB1]

Once again I have been let down by EE - despite receiving an email to say my complaint form had been received I have had no contact at all. This is typical of my experience to date

[Christopher_G]

When did you receive the email, @LAB1? Did it say a timescale for receiving a response?

Chris