Hi there.
I bought a new phone with EE (IPhone 16) and it came 5 days ago. I requested for my old number to be transferred over and sent the PAC code when I bought the phone. After a couple of days of not having the number transferred, I contacted EE from my new phone using the 150 number where I was assured my number would be transferred by Monday (9.12.24). Monday came and I woke up to no transfer but worse than that, my EE number that came with the SIM no longer works. I cannot text, call or use mobile data. If someone texts the EE number, it comes through but I cannot respond. However, when I log into my EE account, it is my old number that I asked to be transferred that is linked to the account online. On my actual phone however still says it’s the EE number. I have tried to call the EE number from a landline but when I leave work, it claims the number is closed. I work in a school from 8am-6pm so I don’t know how to contact EE otherwise. I cannot call any number on this phone to call the 150 again. The live chat on the app does not move past the “personal user” response. I’m absolutely at my witts end and if you’ve made it to the end of this rant, I thank you for your time. Any help anyone can give me, I would be very appreciative!
