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How can I unlock my daughter who passed away iPhone?

Poolfresh25
Visitor
 
1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Poolfresh25 

Unlock as in password or unlock the network lock. 

Bad news is that you'll need to speak to Apple.

https://support.apple.com/en-gb/102431

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Poolfresh25 

Unlock as in password or unlock the network lock. 

Bad news is that you'll need to speak to Apple.

https://support.apple.com/en-gb/102431

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

Hello @Poolfresh25 ,

Welcome to the community,

Sorry to hear about your daughter’s passsing.

If you do not have the password to unlock the phone and she did not give it to you, as @Northerner has suggested, I would advise you to speak to Apple, although you may have difficulty accessing her phone, from what I have read, so always good to allow someone to have access if something like that happens, which is what we have done in our family, that is with my sister and brother.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.