Business tariffs

[Scoo]

How have I been put on a business tariff when I am not a business

[bristolian]

Have you recently requested a change of price-plan?

What's the name of the plan you're on now?

Can you post a screenshot of your latest bill showing this - with personal details redacted?

[Scoo]

The plan was ee essential but I do not own a business 

[bristolian · Accepted solution]

"Essential" is a consumer plan. What makes you think otherwise?

[Scoo]

Turns out the company I purchased the phone and tariff from buy in bulk and sell them on but it’s kept as a business tariff apparently in the small print because we all read that 

[bristolian]

There are two different plan names.

"Essentials" is a consumer plan, and no re-seller can dictate otherwise

"Business Essentials" is a business plan, which I thought was now legacy - may not be the case.

[Scoo]

I appreciate what you are saying and thought the same and thank you for the reply but they were adamant that in the contract small print it was explained that it would be a business contract and that was legally binding

Sent from my iPad

[Leanne_T]

Hi @Scoo 

Thanks for coming to the community. 

To check the contract type and your options if this is showing as a business plan, please call us on 150. 

Our mobile guides will be happy to help 🙂

Leanne.