was i scammed

[hwheeler21]

i had a call from 0191 429 7590. it came up saying it was EE from Newcastle. he sent me a pin which came from EE.

was it a scam please?

[bristolian]

What was the call regarding? What did the caller say, or want to discuss? Did you give the caller the OTP/PIN that you received?

[Schockwave · Accepted solution]

@hwheeler21 , looking at the list of numbers, that is a genuine one from EE.:

 https://ee.co.uk/help/profile/manage/phone-calls-from-our-partnersv

[nosignalbox]

I had a call from the same number 0191 429 7590, asking me to screen share so that they could show me some loyalty offers. When I said I suspected a scam they got quite persistent. 

Although I thought the call was probably genuine their persistence led to me terminating the call.

I then rang EE to ask if call was genuine and they couldn't tell me, just asked me to block  the number and report to their fraud department. 

I don't see that number on the link provided,https://ee.co.uk/help/profile/manage/phone-calls-from-our-partners.   or any others  beginning  0191.

[Ali_A]

Hi @nosignalbox 

When you check our Numbers that EE partners will call you from page, you can click the tab that says "Inspired" which has the number listed that you received a call from. 

Hope this helps! 

Ali 

[nosignalbox]

Ok thanks, I hadn't initially realised that there were hidden phone numbers
on the link list, that only show when you click on the word 'inspired'.
Will teach me to read the advice carefully rather than quickly scanning!

Given that the number was genuine, then why couldn't EE verify it when I
rang to check?

The caller told me that nobody had ever questioned the veracity of the call
before... exactly what a scammed would say! He got annoyed at my hesitancy
which didn't seem the most professional response.

[Ali_A]

@nosignalbox 

Customer Service should be able to see the page that is linked above, so I'd have assumed they would have checked that for you. 

It's one query I can get fed back, as we'd like all our staff to be reassuring and confident with the information they give. 
Sorry for any confusion this had caused. 

I'm glad you've been able to find this was a genuine call, albeit not how you'd have expected it to be. 

Ali