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Community Activity
Received email for an early upgrade
Just received an email inviting me to upgrade early. When clicking on the “see your offers”, it asks you to log in, which I do. It then takes you to another page gathering my information, but it always comes back with the message “something has gone ...
No 5g signal
Hi EE, I have been a customer of EE for many years and signed upto the EE 5g service since it's launch. Throughout the years I have been very happy with the speed of the 5g connection and felt superior over others with how fast web pages/music/videos...
Free tv box on sign up
I signed up to EE on 09/09/2024. As part of my subscription I got EE TV, I was informed I would receive an additional free tv box inckuded in the subscription. When the order was created the additional box was missed off the order. The saleswoman c...
EE perks account deactivated
My EE perks account has been deactivated, I’m now due for an upgrade but cannot access my codes. I’ve called up and the customer service team suggested I need to speak to my HR team at work as it has something to do with them. I’ve spoken to them and...
Resolved! Xbox Ultimate Game Pass - Free for 6 Months
Hi thereI'm hoping you can help. I upgraded to FTTP a couple of months ago now and was waiting for my new PC before I activated the free Xbox Game Pass. I have got my PC now but I can only see where to add it onto my subscription for additional £14.9...
Resolved! Latency on Apple TV 4k
I’ve just received my EE Apple TV 4K having already been a long term Apple TV user. Service will be switched on on Monday and I’m looking forward to seeing how it is. However,I’m wondering what others experience is of the latency of live TV? I’ve got...
Live TV will not work but apps work fine
I have recently changed from BT TV to EE TV and set up a pro and mini box in two rooms to receive EE TV via wifi. Neither TV has an aerial connection nor an ethernet cable connection. During the set up process each box 'found' 133 channels.I can view...
Can’t activate Discovery+
EE TV went live this morning, but cannot activate Discovery+ Basic which is included with my package just keep getting this message.. discovery+ Basic You’ll go to discoveryplus.com to create your account and activate. We've had a problem loading thi...
PAYG SIM hibernation
I am reaching out for EE customer servicesIm currently abroad, and changed from contract to PAYG SIM in September 2024.What I wasn’t advised by EE at the time was that the SIM would need to be used in the UK, before roaming could be activated.i need ...
Game Pass Ultimate 12 months not activating automatically
I switched to EE broadband from BT in January, I received the follow text from EE: However it does not seem to have automatically activated as I now no longer have an active Game Pass associated with my Xbox account.
