03-10-2019 05:21 PM
Just had a text saying unable to process my bill I’m assuming it’s a scam As bill already been taken!!! Not clicking on that link
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25-01-2021 09:00 AM - edited 25-01-2021 09:13 AM
Hello @Ashjon77.
Welcome to the EE Community.
Thank you for providing the steps to take for customers who also receive similar to what you received a couple of weeks ago.
I am sorry to hear this happened.
Have you also reported this to Monzo? if not I would definitely recommend doing this.
Another email you can use to forward anything EE related is phishing@ee.co.uk.
More information can be found by visiting our 'Prevent scams including phishing, vishing, and smishing.' help page.
Please be sure to let us know if you have any questions.
Take care,
Katie 🙂
29-01-2021 06:26 AM
Hi I received a scam message, as I had just woken up from sleep, I clicked on it but immediately my iPhone flagged the link, so I closed it back. But I went on my EE account on my browser and logged in using Face ID cause I wanted to know what was going on. Do I need to be worried? I have forwarded the message to 7726
29-01-2021 08:01 AM
Hello @Edy1.
Did you use the link provided in the message to log in to your account?
If not and you logged in via the My EE website this will be fine.
Katie 🙂
29-01-2021 11:25 PM
I have just received the same text message and thought errmmm not at this time of the month. Definitely a scam
01-02-2021 06:53 PM
From: +447900993381
EE: We are having issues verifying your billing details. Update these details immediately at ee-paymentplan.com to avoid a block on your EE account
2020/12/04 07:39:01pm
01-02-2021 09:28 PM
@DavidSmith999 : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.
Does it have a link in it that it tells you to click? Don't go there but what was the link?
Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).
19-02-2021 09:12 PM
Just had a text message that looks like a scam.
From No.+44 7747866077
DO NOT CALL OR TEXT THIS NO.
email. - eeupdatebillingvia.com
DO NOT CLICK ON THIS LINK
please be aware of this
MJ
19-02-2021 09:21 PM
@MikeJ1966 : Yes, It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.
Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).
That domain, faked to look like EE, was only created today in USA. Browsers are already warning it's dangerous.
02-04-2021 09:49 PM
This Desmond Abraham I got a scam text I reported the number HSBC.Reported the number
02-04-2021 09:52 PM - edited 02-04-2021 11:08 PM
This is Desmond got a scam text I reported the number sent it to 7762