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malicious sim swapping

Elvira77
Investigator
Investigator

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?

I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. I find it strange that you cannot chat with or email a representative. I am a new customer to EE. 

30 REPLIES 30
Peter_W
EE Community Support Team

Good morning @Beetle1

Welcome to the EE Community. 

@Alex_H above has provided a great explanation around SIM swaps and how we make sure these are always secure 😊

Peter