Meta swap

[Pxnkj]

"Hi, I am within my 14-day change-of-mind cooling-off window for an online order. I currently have a Meta Quest 3S, but I want to exchange it to upgrade to the standard Meta Quest 3. I do not have the extra upfront cost right now, so I need to find out if the difference can be added to my monthly bill. I cannot make phone calls due to personal reasons, so I need an EE Guide to move this to a Private Message to help me arrange the exchange securely via text. Thank you

[garybs29]

This is not customer services & nobody will.dm you. You'll have to find a way to call

[Chris_B]

@Pxnkj   You have to call customer support to inform them you’ve had a change of mind so you can return the item,  you’ll be refunded the upfront cost once the item has been processed as a return. ( usually paid 7-10 days after )  You can order the item you do want before or after you get the refund obviously before you’ll need to pay this straight the way.  There is no swapping the item for the one you want.  It’s return and order again.