Plan.com

Dmagic4691 · ‎30-10-2025

I got a call saying EE could do a better deal on my plans in june but wnen agreed my business number got taken off,both mine and my partners phone got stopped.The EE branch near me got our numbers back eventually and phones got put back on but i lost alot of work as had no phone as everyone was ringig my business number.All sorted now but got £51.35 taken out of my bank by plan.com and they want this every month.Ive cancelled and now they said Failure to reinstate your instruction will lead to your account being debited with a non-refundable ,recurring monthly administration charge of £7.50+vat

Christopher_G · ‎30-10-2025

Hi @Dmagic4691

Welcome to the community.

Plan.com are a Mobile Virtual Network Operator (MVNO). They have their own customer base that use the EE mobile network. I recommend speaking with them directly, so that they can look into what is happening and help you find a solution.

Chris

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XRaySpeX · ‎30-10-2025

@Dmagic4691 : Plan.com are not 1 of EE's Direct partners

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎30-10-2025

Hi @Dmagic4691

Welcome to the community.

Plan.com are a Mobile Virtual Network Operator (MVNO). They have their own customer base that use the EE mobile network. I recommend speaking with them directly, so that they can look into what is happening and help you find a solution.

Chris

Dmagic4691 · ‎31-10-2025

thanks will try as they are threatining us with £7.50+vat every month.