content lock removal didnt work

[Peart1uk]

Hi

I went into the EE store yesterday to show my ID to have content lock removed from my PAYG phone.. they scanned my ID took my details. and guess what... the content lock is still ON,,,, your service sucks.. any other ideas on how to remove it without a credit card???

[Northerner]

Hi @Peart1uk 

Have you tried restarting your device.

Thanks 

[Peart1uk]

Hi @Northerner 

several times. even took the sim out and put back in but nothing,. so frustrating

[Schockwave]

@Peart1uk , did you pay a refundable amount to get the content lock removed? You probably do need a credit/debit card which you pay a refundable amount.

[Peart1uk]

@Schockwave 

was told by ee themselves i didnt need credit card just show id in the store, sat in there for 20 mins with a member of staff while the put details through on the computer, they even took my photo to prove i was over 18.

[Schockwave]

@Peart1uk have you rung customer service to find out why this has not worked?

[Peart1uk]

rang customer services about 45 mins ago. they said they reset my network settings and now content lock should be off, restarted my phone as advised. and low and behold.. the content lock is still on.. Why do EE have to make things so complicated..

[Leanne_T]

Hi there @Peart1uk 

I am very sorry to hear this has happened. 

What happens when you try and access certain sites, do you get an error message? 

What device are you using? 

Leanne.

[Peart1uk]

hi @Leanne_T 

It shows the content lock screen. i am using samsung A05

[Leanne_T]

Thanks @Peart1uk 

Can you try clearing all cookies and cache for your web browser and trying the site again? 

Leanne.