Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8852 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5789 Views
  • 0 replies
  • 1 Helpful

Scam

Received a call today from a random number in Crewe. I terminated the call, but they offered a 45% ee bill reduction. They knew how much my last bill was, exactly. Looked online and others have had this scam. They are going to call back tomorrow, let...

GipsyMac by Visitor
  • 303 Views
  • 1 replies
  • 1 Helpful

Resolved! Fraud

I have had fraud in my account and ee won’t help me to sort and keep sending bill any chance you can help

Calls from similar number

Hi.. today I received a call from a very similar number to mine just a couple end digits off.. the guy said he was returning a call I just made to him (which I hadn't) and then I told him I had not called him and he said OK no worries bye. Thinking t...

Age verification

How do I change my age verification on the app? I have ID 

Mrchq by Visitor
  • 1279 Views
  • 7 replies
  • 3 Helpful

esim issue or scam

I keep getting a message telling me T-mobile want to set up an Esim on my iphone, I’m obviously not with T mobile or have an Esim. Is this someone trying to clone my phone or an iphone issue? 

JM1979 by Investigator
  • 499 Views
  • 3 replies
  • 2 Helpful

Ee content unlock

Is it possible to change content unlock without credit card which I will never have as closest ee store is miles away or are ee just oblivious to those who can’t get to store or assume everyone has credit cards

New(?) method of scamming people

It appears that scammers are now sending flash SMS messages with links to their scam sites. Yes, flash SMS is a thing, or it used to be about 30 years ago when all phones could do is call and send/receive SMS. What makes is so annoying is that it sho...

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grsdev by Expert Contributor
  • 3004 Views
  • 14 replies
  • 7 Helpful

Put

i put 20 pounds on and my internet still doesn't work

Jaira by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful

Resolved! No product

I don’t have an eye phone I never have I am only pay as you go on eye and it goes on my iPad which is sky but it doesn’t do anything but data for my internet. I have informed many times on phone I don’t have eye and any business accounts isn’t me I d...