What the hell is this?! 'We are very sorry to see you go' email from EE!

[DarrenOKC]

Dear Darren,

We are very sorry to see you go. We'd really appreciate it if you could tell us why you're leaving. Your feedback can help us to improve our products and services for others.

The survey should take no longer than 10 minutes to complete. Please click on the button below to start it.

Thank you very much for your time

Start Survey

Sincerely,

EE

Please do not “Reply” to this email.

This survey invitation will expire on 17 October, 2024 at 7:16 AM.

[DarrenOKC]

I didn't say that I was leaving!!! Where has this come from?! Concerned for security!!!

[Robinsonboy1]

Darren, I’d advise you to lock all windows and doors if you are at home. If you’re not, please take shelter. 

kind regards 

MI5

[Ali_A]

Hi @DarrenOKC 

Have you visited any disconnection help pages online or through the app, even accidentally? 
This can trigger an automated email / text message to be sent.

Ali

[DarrenOKC]

Pretty sure I haven't! Perhaps I could have accidentally, but wouldn't that
be a big accident?! What are the chances?!

[DarrenOKC]

Cheers! Noted!

[XRaySpeX]

@DarrenOKC : Would you have have clicked on an option in your EE a/c about "Thinking of Leaving"? That may have triggered that email but all it does is tell you your exit fees if you were to leave. It does not cancel your contract.

[DarrenOKC]

To my knowledge, I haven't clicked anything of the sort and I'm concerned
that my contract has been cancelled. I'm yet to call EE up and check.

[Katie_B]

Hi @DarrenOKC. 

I would definitely recommend getting in touch as soon as possible so our customer care team can look into this for you. 

Please be sure to keep us updated. 

Katie