Community Activity

Data plan add on

Hi, I hope you are well. I recently purchased a 12 day eu data add on but I didnt receive a confirmation message and when I check my account to see if if added on it does not show. I have left it several hours to see if it was just a delay in process...

Port Forwarding Help

So I’m trying to get an open Nat in my Xbox Series X. Trying to set up port forwarding, I’ve gone into the router page, to firewall named a new port forward rule Xbox. In the external box I put 3074 to 3074 and the same in the internal. I select UDP ...

Goooner1 by Contributor
  • 1 Views
  • 0 replies
  • 0 Helpful

Resolved! I lost my sim card

I lost my phone this weekend and need to order a new SIM card, is it possible to get one with the same number?

Nyakuma by Investigator
  • 22891 Views
  • 25 replies
  • 13 Helpful

My subscription pack isn't working

Yesterday my £15 subscription pack expired. The card I previous paid for was swallowed by a cash machine so I got a new and used it to pay for another £15 subscription pack. The payment was successful but I still have no data. I looked into my accoun...

Leaving EE broadband

Hello,My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again ...

wy2k by Investigator
  • 467 Views
  • 33 replies
  • 1 Helpful

ITV X progress/time bar

I’m watching ITV player on my tv through the EE mini box. The progress bar won’t go from the screen! It’s driving me mad. If you press back it goes back to ITV main page. No other button will get rid of it. I had to fast forward it and it hasn’t gone...

Sam1585 by Investigator
  • 2642 Views
  • 19 replies
  • 6 Helpful

Trying to return an unwanted SIM

I want to return a SIM that I am not going to use (long story, but very unhappy).  I was told to download the Contract Withdrawal Form.  To get to the form I need to enter the 1st and 3rd characters of my password.  I've never been given or set up a ...

Team support

Today i order a Samsung with pay Monthley and when they get the money they cancelled it i dont know why and didn't refund me

Houcine by Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Refund

Hi, I'm texting about a £10 data pack on my account. I don't remember purchasing this pack, and I've barely used any of the data. I canceled the pack for next month, but I was hoping to get a refund for this month since I didn't intend to buy it. Can...

Fathima2 by Investigator
  • 102 Views
  • 5 replies
  • 2 Helpful

Wrong address

Hello all.I have been moved over from bt.I was going to upgrade my package when I noticed my address was wrong.i don't want to take out a contract with ee if they are going to supply the wrong address. I have told them this but the main problem is.My...