Text message from 1111 saying it is EE with an offer - genuine?

[RThorogood]

I have had a text message from 1111 saying it is EE offering me free EU data roaming for being a loyal cystomer? It asks me to reply 'YES' to accept the offer by 26th March.  

Is this legitimate or some sort of scam?

thanks,

[KVet79]

Ah, excellent. Thanks for letting me know.

[Torn]

I've had no confirmation but it is showing on my add ons 

[Jonpmat]

Is it showing in the app?

[Jimbo2]

How long does it take for the EU roaming to be added after typing yes to this msg?

[Leanne_T]

Morning @Jimbo2 

Thanks for coming to the community. 

This should be added within 24 hours for you. 

If you log into the EE app, do you have the add-on showing? 

Thanks 🙂

Leanne.

[KVet79]

Sorry to be pedantic, Leanne, but should it be added 24 hours after replying to the text, or 24 hours from now (others have suggested that it will be added on 26th)??

I replied last Wednesday and nothing is showing on the app yet….

[Jonpmat]

I spoke to customer services and they said it will be added on the 26th and can take 24 hours to be activated. EE haven’t made it clear unfortunately. 

[Leanne_T]

Hi @Jimbo2 @KVet79 

Is the add-on showing on your account today? 

Thanks 🙂

Leanne. 

[KVet79]

Yes, it’s showing today! Thanks for all your help.

[Leanne_T]

Thanks for coming back and letting me know @KVet79 

Apologies for any confusion 🙂

Leanne.