19-03-2025 01:23 PM
I have had a text message from 1111 saying it is EE offering me free EU data roaming for being a loyal cystomer? It asks me to reply 'YES' to accept the offer by 26th March.
Is this legitimate or some sort of scam?
thanks,
Solved! See the answer below or view the solution in context.
20-03-2025 05:09 PM
Ah, excellent. Thanks for letting me know.
21-03-2025 10:37 AM
I've had no confirmation but it is showing on my add ons
22-03-2025 11:38 AM
Is it showing in the app?
25-03-2025 01:50 AM - edited 25-03-2025 01:51 AM
How long does it take for the EU roaming to be added after typing yes to this msg?
25-03-2025 08:08 AM
Morning @Jimbo2
Thanks for coming to the community.
This should be added within 24 hours for you.
If you log into the EE app, do you have the add-on showing?
Thanks 🙂
Leanne.
25-03-2025 08:52 AM
Sorry to be pedantic, Leanne, but should it be added 24 hours after replying to the text, or 24 hours from now (others have suggested that it will be added on 26th)??
I replied last Wednesday and nothing is showing on the app yet….
25-03-2025 09:03 AM
I spoke to customer services and they said it will be added on the 26th and can take 24 hours to be activated. EE haven’t made it clear unfortunately.
26-03-2025 12:46 PM
26-03-2025 12:47 PM
Yes, it’s showing today! Thanks for all your help.
26-03-2025 12:48 PM