Text message from 1111 saying it is EE with an offer - genuine?

[RThorogood]

I have had a text message from 1111 saying it is EE offering me free EU data roaming for being a loyal cystomer? It asks me to reply 'YES' to accept the offer by 26th March.  

Is this legitimate or some sort of scam?

thanks,

[Matthew171]

I’ve also had the same message today and wondering the same? 

I am due in EU twice over next month and would like to know f this is real 

[Pazparry]

Same text! Would love to know if it’s genuine, I’m away in Europe next week!.

[Matt_124]

EE typically send promotions and loyalty offers through from the number 1111.

If this is the case, it should be legitimate.

[Katie_B · Accepted solution]

Hi @Matthew171 @RThorogood. 

I have looked into this and had some confirmation that this is a legitimate text. 

Katie

[Matthew171]

Great I have now replied yes 

[JAHarri7]

Hi, this is a legit offer, my wife just called EE.

We have 3 phones on our account and the free EI roaming has been added to all of them.

[Jonpmat]

Has anyone had confirmation it has been activated and it’s showing on their plan?

[KVet79]

I still haven’t had anything to say that it has been activated, and there is nothing showing on my account app etc. I did try calling this morning, ended up using the interactive chat thing, who assured me that it was active. However, she then went on to say that I should inform EE when I travel to the EU to make sure it is active! When using Roaming as an Inclusive Extra, I’ve never had to do that before….

[Jonpmat]

I called them earlier, was advised that it will be activated on the 26th March, can possibly take 24 hours.