Text claiming to be EE

Laura_pxox
Explorer

My daughter received a text this morning from 07396702726 claiming to be EE and advising the bill had not been paid ‘click this link to update payment details’. It appeared to be an ee.co.uk web address but instead of clicking the link I checked the app and it said the bill for both her phone and mine had been paid so I deleted the text off her phone assuming it’s spam. 

Is anyone able to confirm if 07396702726 is legit or scam please? 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Any text or email asking you to "click here to update details" is an instant red-flag, that's classic phishing. Further, if you'd checked your account and established bill paid, you've disproven the text's advice immediately.

Ideally you should have forwarded the text, free, to 7726 (SPAM on your phone's keypad).

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6 REPLIES 6
bristolian
EE Community Star
EE Community Star

Any text or email asking you to "click here to update details" is an instant red-flag, that's classic phishing. Further, if you'd checked your account and established bill paid, you've disproven the text's advice immediately.

Ideally you should have forwarded the text, free, to 7726 (SPAM on your phone's keypad).

Laura_pxox
Explorer

Thanks, didn’t realise there was a number to forward spam texts to. Know for future. 

AmyV218
Visitor

I also just received the same message but from 07396702725

Spammed and blocked 🚫 

Chris_S
EE Community Support Team

Thanks for letting us know @AmyV218 Did you manage to forward the text to 7726? I'd love our phishing team to get this investigated.

You can find more information on how to avoid scams by clicking this link

Chris S

Mr_Panic
Visitor

I've fallen for a phishing scam an hour ago, I've given up my name, home address, dob, mobile number and email address... Well done me 😞

It was an EE text stating that I had missed a payment (I've recently lost my bank card and had a replacement - new number issued) This is the 7th time I've had to update payment details with other companies, however on closer inspection this clearly wasn't legit.

I've contacted my bank, created an account with Cifax, placed 2FA on everything I could think of that was important.

However, there is NO easy way to speak with EE to report the problem, its incredibly frustrating, I've even tried to download the EE app and link it to my physical sim card  so that I can confirm that payments are ok,  however the app hasn't brought forward my details, contract or payment history so I cant confirm... There's no information in it at all!

Is there a proper number I can call for this??

I just get bounced around smart telephone exchanges, sometimes it would be nice to speak to a real person 😞

Many thanks in advance.

A very worried EE Customer.

Michael_D
EE Community Support Team

Hi @Mr_Panic 

Welcome to the community.

I can understand your concern at wanting to get your account secure.

You've done the right thing in what you've mentioned up to now, but it would be best to speak to our team to make sure your account is secure.

You'd need to use the numbers on our contact us page, and you can choose option 1 to use our digital IVR, which gives you the options in a text, or you can choose option 2 to use the standard options. The best people would be to speak to our billing guides from the options.

If you still have the text you received as well, it is worth forwarding it to 7726 to report it as a spam message.

Michael