Suspicious text on payment processing failure

[JOMO7]

Text received from +447396898769

to my other phone, it says

EE: We could not process your payment. To continue using your account visit our website: 

[link removed for safety reasons]

HIGHLY SUSPICIOUS as we pay regularly, have credit on the account and the last transcation yesterday refreshed all allowances. 

Reported to Action Fraud by forwarding the text to 7726.

[James_B]

Hi @JOMO7,

That isn't a genuine text from EE.

Thanks for reporting it. 🙂

James

[bristolian]

"Click here to do anything payment related" is classic phishing technique.

Especially when easily compared with your genuine online accounts.

[Puttsy1978]

I have one saying:

EE: We could NOT take payment for your Iast biII. Your EE services will be placed on hold unless you visit: https://ee-notify.web.app

from tel: 07303100246

guess this is a scam as well!!??!!

[Katie_B · Accepted solution]

Hello @Puttsy1978. 

Thanks for coming here and flagging this with us. 

This isn't a genuine message from EE. 

Please report this by forwarding the message to 7726. 

Katie

[Scasey77]

I had the exact same text yesterday even though my account is in credit,  I have reported it to 7726

[Leanne_T]

Morning @Scasey77 

Thanks for reporting the text message and letting us know. 

Our Online Security: Avoid and Prevent Scams Help page has information on reporting scam texts, calls and emails and staying safe online.

Thanks. 

Leanne.