Scam re EE/BT merger

[annie_stu]

I just received a call from a Southampton number (023 8244 2991) claiming I would be receiving a new SIM card tomorrow due to the EE/BT merger. They said they would transfer me to another department, but I hung up, assuming it was a scam. Can you confirm that it is?

[Ali_A · Accepted solution]

Hi  @annie_stu 

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page. 
Or if the call was from our Direct Partners at Phone numbers EE partners will call from. 
To check calls from BT visit What numbers could BT contact me from?

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help 
Alternatively, text CALL followed by the number that called you, to 7726 . 

Ali

[Gill6661]

Scam I continued call to see clearly from abroad noisy as well wanted all my personal details which I told them they already have as I pay by direct debit they then hung up on me