Possible Scam

[Ferg8]

I received a call from 07402 795453 and a man was telling me about EE deactiviating sim cards due to user complaints and he was gonna be sending me a new one. I was talking to him for a while and I was uncertain if it was a real ee employee. He sent me an email from what appears to be the actual ee no reply email with a passcode to read to him and then he transferred me to his supervisor where he then told me something bout paying 30 pounds and that's when I hung up and then received multiple calls from 2 numbers I didn't recognize 01323 912894 and 01323 912839. It just was very suspicious to me. I've changed my ee passwords but I just want to know if this is/was a scam. 

[Linzi_H · Accepted solution]

Hi @Ferg8

Thanks very much for bringing this to our attention, and you've done the right thing by being cautious here. Changing any EE passwords is a great shout too, just be on the safe side. 

I've looked through Phone numbers EE partners will call from and How do we contact you? help pages, and I can't see any of these numbers listed. 

Nothing about these calls seems genuine, so please make sure you report this to us using the online form. Please also forward the email you received to phishing@ee.co.uk for further investigation.

Online Security: Avoid and Prevent Scams has some really useful information that may also help.

Linzi