Scam or not?

nosignalbox · ‎19-10-2025

I had a call from the number 0191 429 7590, asking me to screen share so that they could show me some loyalty offers. When I said I suspected a scam they got quite persistent. Although I thought the call was probably genuine as they had sennt me a pin which appeared to be from EE, their persistence led to me terminating the call. I then rang EE to ask if call was genuine and they couldn't tell me, just asked me to block the number and report to their fraud. department.

I don't see that number on the link provided,https://ee.co.uk/help/profile/manage/phone-calls-from-our-partners. or any others beginning 0191.

So... wax the call genuine or a scam?

XRaySpeX · ‎19-10-2025

No, it is in that list of EE's partners as Inspired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎19-10-2025

No, it is in that list of EE's partners as Inspired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Les01889 · ‎19-10-2025

Honestly, I treat ALL calls & messages (& e-mails) from numbers I don’t recognise as a scam. I don’t get involved in a conversation, just say hello & as soon as they start trying to sell or ask any info I just hang up, block the number & report as phishing. If it’s a genuine call they’ll try again.

nosignalbox · ‎20-10-2025

Ok thanks, I hadn't realised that there were hidden phone numbers on the link list, that only show when you click on the word 'inspired'. Teach me to read the advice carefully rather than quickly scanning!

Given that the number was genuine, then why couldn't EE verify it when I rang to check?

The caller told me that nobody had ever questioned the veracity of the call before... exactly what a scammed would say! He got annoyed at my hesitancy which didn't seem the most professional response.

nosignalbox · ‎20-10-2025

They did call many times before getting to speak to me. But didn't call after I put phone down.

It appears that they were genuine, but didn't accept my right to be cautious.

Michael_D · ‎20-10-2025

Hi @nosignalbox

I can understand the need to be wary of calls like this.

I'm really not sure why the person you spoke to was not able to identify that it was a call from a genuine EE partner. I'll pass that on to make sure that it is fed back to our front line teams.

Michael