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ACI emails about outstanding balance I don'ts trust it. Should?

Andrana
Visitor

Had emails saying I have an outstanding balance but I don't know if it's a scam. 

 

There's no record of an outstanding bill on my EE account but it they've passed an account to a debit collection agency would it still be visible my account, 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Andrana  have you tried speaking with customer support about this.  If a debit has been passed over you’ll not gain access to your account as it’ll be closed for none payment and your line will not have a single.  Can you use your phone ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.