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Scam calls

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San212
Visitor

‎01-06-2025 12:54 PM

Hi from EE. Be alert to fraud - if you didn't ask for this, don't share it, please call us on 0330 123 1105. Your PIN for resetting your EE ID security answer is 8258. Thanks. Received convincing call from EE on 02080808822 stating that they wanted to update my SIM card ? Please stay safe there number is now not recognised!

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Michael_D
EE Community Support Team

‎01-06-2025 03:08 PM

Hi @San212 

Welcome to the community.

Thanks for sharing your experience. It certainly isn't a call from EE, but the text does seem like it could be genuine, and that someone was trying to access your account. Did the text come from a number?

It is worth giving our customer service guides a call, and letting them know what has happened, so they can make sure your account is secure.

You can also report the call as a scam call on our Report a scam or nuisance call form.

Michael

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Michael_D
EE Community Support Team

‎01-06-2025 03:08 PM

Hi @San212 

Welcome to the community.

Thanks for sharing your experience. It certainly isn't a call from EE, but the text does seem like it could be genuine, and that someone was trying to access your account. Did the text come from a number?

It is worth giving our customer service guides a call, and letting them know what has happened, so they can make sure your account is secure.

You can also report the call as a scam call on our Report a scam or nuisance call form.

Michael

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