Scam call

[StephenK15]

I just had what I think was  scam call from 07418 374545 claiming to be EE and offering a 50% discount on my current bill.  They wanted me to tell them my most recent bill amount.  When I asked them for verification they were indeed EE, they managed to trigger a text message to me from EE which said:

"Hi from EE. Your PIN is XXXX. If you're not currently discussing your account with us, please call 0800 079 8586. Thanks."

I am concerned that this looks a lot like credible verification.  How were they able to get EE to text me this message???

Stephen

[Kimmykk1]

I had the same experience this week. They didn't ask any details to verify my identity. Then offered 40% off my bill. I asked for proof they were from ee and received  a text with ee pin code. I wasn't convinced but continued the call and was asked for my email address. I explained ee already had this so I would not give it again. She was charming saying I was a special loyal customer!!! I asked for her number to call back when I finished work. It was 02046 258655, she was Alice with a chinese accent. I never called back but can see how people can be tricked with this

[Katie_B]

Hello @Kimmykk1. 

Thanks for letting us know. 

This is not a number I am familiar with so it's great to hear that you provided no personal information. 

You can report this with us by completing this online form. 

Katie