Scam call

[StephenK15]

I just had what I think was  scam call from 07418 374545 claiming to be EE and offering a 50% discount on my current bill.  They wanted me to tell them my most recent bill amount.  When I asked them for verification they were indeed EE, they managed to trigger a text message to me from EE which said:

"Hi from EE. Your PIN is XXXX. If you're not currently discussing your account with us, please call 0800 079 8586. Thanks."

I am concerned that this looks a lot like credible verification.  How were they able to get EE to text me this message???

Stephen

[Debbie_G]

Hi @Delboy78.

Welcome to the community.

This is not a number EE would call you from, you can find a list of our approved partners on our Numbers EE partners will call from Help page.

Debbie 🙂
 

[Delboy78]

Thank you for letting me know got a call today and when I typed the number in on google came up saying ee but  tried phoning it back and said the number was not recognised 

[Debbie_G]

It's no problem @Delboy78.

If you haven't already, I recommend reporting this number using our Report a scam call form. This will be passed on to our partner Hiya, who’ll use it to improve call protection in the future.
You can find more information about avoiding and preventing scams on our Online Security: Avoid and Prevent Scams | EE Help page.

Debbie 🙂

[Kmans11]

I had exactly the same happen to me today. I said they were frauds annd not calling from EE so then they  triggered a text message with a a PIN number and it was actually from EE - the previous real texts from EE were there too. They are very persistent and have called me daily. EE needs to clamp down on this as they obviously have access to EEs systems to be abele to send texts from EE and access customer details 

[Katie_B]

Good morning @Kmans11. 

If you are ever concerned about a phone call you receive or want to check if the call is legit before giving out any information I would recommend calling our customer care team who will be able to confirm this. 

I can see @Debbie_G has provided above some very helpful information about reporting a scam call to EE and also was to avoid scam calls. 

Katie 

[Gasghar786]

07796 954462

This number called, this is a scam pretending to be inland Revenue.

Press 1 to be put through to an adviser, it’s just a scam.

[Peter_W]

Hey there @Gasghar786, thanks for flagging this with us 😊

To get this highlighted with our security team, don't forget to send the number to 7726. 

You can also find more details on these kind of scams and how to recognise them on our help page here:

Online Security: Fighting Fraud | Help | EE

Peter

[Harry208]

Hello, I just have so many scum people phone call me,

[Katie_B]

Good morning @Harry208. 

Welcome to the EE Community. 

I am sorry to hear you have been receiving scam calls. 

Have you been able to report this?

Speak soon, 

Katie

[Ck119591]

Similar though purporting to be VF

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