Scam Guard Feedback?

Jonpmat
Established Contributor
Established Contributor

‎10-09-2024 12:33 PM

Has anyone got any feedback on Scam Guard? Can't see anything about it, anyone using it? I have signed up but typically haven't had any 'scam' calls to test it, which is good but can't tell how well it actually works.

Would be interested to hear any reviews.

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎10-09-2024 12:45 PM

@Jonpmat wrote:

Can't see anything about it

Scam Guard | Protection from Scams & Fraud

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jonpmat
Established Contributor
Established Contributor

‎10-09-2024 12:54 PM

Yes, that's EE's info but nothing from users on how good or bad it is.

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XRaySpeX
EE Community Star
EE Community Star
In response to Jonpmat

‎10-09-2024 01:00 PM

I know but you said "Can't see anything about it" so I gave you something about it to read.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jonpmat
Established Contributor
Established Contributor

‎10-09-2024 01:54 PM

OK thanks, sorry I thought I was a bit clearer as I was asking if anyone had any feedback and also if anyone was using it.

JohnA7
Explorer
In response to Jonpmat

‎04-03-2025 09:24 AM

Yes, I would also like to see some independent feedback on this. I was in the process of ordering an eSIM for my phone, technically on the edge of my understanding, when up comes this option to spend an extra £1 a month on "Spam Guard" which I didn't know I needed. My first thought was that if EE is able to establish that an incoming call is malicious then why doesn't EE stop it anyway? This has shaken my trust in EE a bit so I've put my order on hold while I think about it. 

Jonpmat
Established Contributor
Established Contributor

‎04-03-2025 10:38 AM

I have tried it a couple of times now and just ended up cancelling it. The few times I did get spam calls it didn't detect them anyway. I like the idea but don't see the value, even if it's only £1 month.

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