249 text suspicious

[Ct1991]

I recently got a text from 249 asking me the usual recent interaction rate out of 10 questions however i have not been to any ee store recently or called customer service?

from what i know this usually wont come up unless a member of staff has accessed my account in store? Is this something to worry about? 

[XRaySpeX]

Only if it asks for & you give any of your personal info.

[Leanne_T]

Morning @Ct1991

Thanks for coming here. 

We do send messages for feedback from 249, usually if you have contacted us and spoke to our Mobile Care team. 

To check the message I would suggest giving us a call on 150 and the team will be able to look into this for you 

Thanks 🙂

Leanne. 

[C-jennings]

I received a text from 249 this morning I'm not sure what to make of it especially after all the EE points scam messages. Is this a real or fake text I haven't entered any details etc. I do have broadband with EE and have had it for a few years now.

 

[Christopher_G]

Hi @C-jennings 

That looks like a genuine message. We do send text messages for feedback from the number 249. You don't have to reply if you don't want to. 🙂

Chris

[Ellalillyhearn]

Thank you for using your phone on the EE mobile network recently. We'll text you shortly for some feedback about your recent network experience. All texts are FREE. To opt-out, please reply with STOP.

How likely are you to recommend EE based on the quality of your experience using the EE mobile network within the last month? From 0 (unlikely) to 10 (highly likely).

this is what I was just sent ???

[XRaySpeX]

@Ellalillyhearn : Looks innocuous.

[Rach_H]

Hi @Ellalillyhearn 

Welcome to the Community!

@XRaySpeX is right; this message doesn't look like it's anything to be concerned about, but if you'd rather not reply, there's no need to 🙂

Rach