Hello @Recluse521 ,
Welcome to the community,
Can you check your device/devices to see if they are set to secure them in settings EE Cyber Security, also check that VPN is showing in cntrol centre , if it is then it should be working. Might be worth rebooting your device/devices to see if that solves it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
