Hello @Recluse521 ,
Welcome to the community,
Can you check your device/devices to see if they are set to secure them in settings EE Cyber Security, also check that VPN is showing in cntrol centre , if it is then it should be working. Might be worth rebooting your device/devices to see if that solves it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
