I stupidly fell for a scam call today, must've been on the phone for around 18 mins before I clocked. they called me on 07517 379578 - this did raise a few suspicions anyway being a random mobile number, they called me about the fact they were going to issue me with a new sim due to the poor network & signal everyone had been receiving (I am a new customer, only been with EE for 3 weeks and have had worse service than when I was with Three Mobile, which I didn't think was possible!) so I stupidly went along. They said something a little off, like "I can see your a long time customer, and because of this we would like to offer you 40% discount on your next bill" at which point, I asked if this was a scam because you would know I haven't been with you long and you should be able to see this" and they said no sorry and verified my full name and number to try convince me otherwise. Then I was asked to confirm the email on my account for identity purposes and then sent me PIN codes from EE's actual numbers to confirm my account. So at this point, I thought, well if they are sending codes from actual EE numbers that I have received texts from previously - must be legit. They sent them to both my phone and my email and then gave them back to him over the phone. He then told me to write down some info, said his name was Daniel, ID # 0997, Ext # 800 and the call back number was 0208 133 5175. He then said can you send me the last pin code I sent you via text (which this time was from Yahoo) so I said absolutely not, why would I give you my Yahoo code?! they then said that wasn't from them, and sent me another one from EE. At this point, I'd provided about 5 codes... they then told me how much I paid for my last bill, took of 40% told me my next bill would be a lot cheaper due to the inconvenience. Then the phone line cut out. I then googled both the numbers and it was coming up with potential fraud I then checked my emails and saw my EE password had been changed, quickly contacted EE to check my account and they said it all looked fine, so I managed to change my password back. Froze my bank, just on the off chance they could access my banking info but EE assured me they couldn't?! Is this true? I'm now stressing out, I haven't clicked any links but they must have been on my EE account to know all my information, how do I know my banking info is safe?! I called the call back number kicking off about being scammed and the guy went all quiet.. I normally ignore random numbers, so will be doing so from now on!!
