Routed to a scam support team - Expert Squad - BEWARE

[Geoff_H]

I have an ongoing issue whereby when the EE app sends me a text, it sends it to the number that originally came with the SIM (I transferred my existing number to EE).  When I tried to get support, I was routed to an Indian call centre calling themselves Expert Squad.  They told me that I would need to provide my PayPal details so they could take £1 and that would be refunded later. I should really have questioned this. On checking my PayPal account, I discovered that I had not only been charged £1 but an additional fee of £35.  I disputed this with PayPal and they have rejected the case. The so-called “Expert Squad” could not even help me and referred me back to EE.

Has anyone else experienced this?

[wayne24329131]

Hi Geoff , They just did it to me the same , was supposed to pay 1.00 but they took 35.00 , contacted paypal and my bank but not hopefull of a refund , this is legal fraud , I only wanted to know why my parcel from evri was and got scammed , 35.00 is a lot to lose when on a basic pension , how they get away with this is beyond me , it is fraud no question about it , at 70 years old and computer illiterate its going to be impossible to get a refund , no one to speak too on phone because technology says no , we have gone a long way with this so called progress , going to be stressed out for weeks now .

[Geoff_H]

Hi Wayne. I disputed it with PayPal twice before they shut my case down and gave me no right to dispute again. Although inconvenient, I decided I’d just have to put it down to experience and closed my PayPal account and cancelled the associated credit card as well, just in case they started trying to collect their monthly ’fee’ of £35. Maybe it’s time to speak with the BBC?

Sent from my iPhone

[Christopher_G]

Hi @wayne24329131 

Welcome to the community. We'll do our best to get you some advice on this. 

How did you find Expert Squad originally? Were you referred to them by our customer services, or was it through a search engine search (or another way)?

Chris

[Geoff_H]

For my part, I thought I was redirected via the EE website, but it may have been a Google search.

[XRaySpeX]

You originally said when you raised this thread:

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@Geoff_H wrote:

It was by calling 150 to report this to EE that I ended up with Expert Squad.

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but now you say it was via online.

This whole thread is a red herring!

[Geoff_H]

No, not a red herring at all.  I cannot, in fact, remember for sure how I ended up with those fraudsters as I tried a number of things to try and get support logging in.  Unfortunately, I am suffering from age-related memory loss and confusion, so that certainly does not help, and being accused of throwing out a red herring is somewhat offensive to me.