Received this this text is it a scamEE:We were unable to process your latest bil

[Ap12]

Received this text is it a scam?EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee.update.ref093.com?ee=2

[Leanne_T]

Hi @Tiadion

Thanks for coming to the community.

Just to be safe, if you use the same password and email you entered anywhere, I would suggest changing this.

If you still have the text could you forward this to 7726, we will get this looked into.

You can find some useful tips on staying safe online in Spam and phishing - How to stay safe and report it.

If you need anything else let me know 🙂

Leanne.

[jessie14]

Got the same message - really dangerous! The website asks for all sorts of things, including bank number, sort code, and passwords. EE need to alert people about this ASAP.

[Leanne_T]

Hi @jessie14

Thank you for coming here and letting us know.

Could you forward the scam text to 7726, our security teams will be able to get this looked into and get the URL blocked.

Thanks.

Leanne.

[Joan42]

The Scammers are at it again today. Reported to 7726

[James_B]

Thanks for reporting this @Joan42 🙂

James

[WetRat72]

Received today as SMS from number:

+447572925151

<Link Removed>

Blocked.

[bristolian]

@WetRat72 

If you've not done so already, I strongly recommend reporting this spam message by forwarding it (free) to 7726 (SPAM) on your keyboard.

[gillllo2]

11.5.21   I received similar text today ie payment for your latest bill could not be processed by your bank.  Please update your payment information via...…...

I checked with EE and was told it is probably a scam and I should send it on to 7726... I tried, but it would not send.  This was the address to reply to

<link removed>

and the telephone number was+447823882193

[Leanne_T]

Hi @gillllo2 

Thanks for coming to the community and letting us know. 

If you hold down on the message and select forward, enter the number 7726 this should work for you 🙂

For advice from EE in relation to scams and how to keep yourself safe, take a look at the following pages

Scams: Information about scams currently circulating article >

Spam and phishing - How to stay safe and report it article >

Leanne. 

[XRaySpeX]

@gillllo2 : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

That domain, faked to look like EE, was only created today in Texas. Browsers are already warning it's dangerous.