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Re: Sim Swap Fraud

RonlWeasley
Valued Contributor
Valued Contributor

This perhaps deserves its own thread but EE's security measures (or lack thereof) are truly dire. Still no 2FA to login to your account, for example. In 2024 this is mind bogglingly abysmal.

Today I heard that other networks are introducing a "SIM lock" facility whereby in their app you can put on a SIM lock which prevents porting your number to a new device or to another network. Sounds like a brilliant idea to me which would eliminate SIM swap fraud. Of course you just switch off the lock if you want to change phone or leave the network, and switch it back on again when you have a new phone.

Where are EE with such a feature? Presumably nowhere since despite their claims otherwise, their inaction over 2FA, despite YEARS of complaining about it, clearly demonstrates they do not give a toss about their customers' security.

34 REPLIES 34
Katie_B
EE Community Support Team

Hi @RobF2

Thank for coming back to the community. 

I understand how frustrating this must be to see a charge, please give us a call on 150 so our customer care team can discuss this further with you. 

Katie

Sorry to hear about your experience. I came here from giffgaff, looking for the company with better protection. Seems I'm looking in the wrong place..

"there should automatically be at least a 24 hour wait before the PAC code is issued or the person calling should be made to visit an EE store with ID."

I thought that's was the case now. Shocking if EE doesn't adhere to it's own policies, makes having policies kind of pointless....

"Honestly SMS 2FA is rubbish." 

Especially as SIM swap now seem the most vulnerable point in our financial security. S once you lose your phone number, all your other accounts are fair game.

Unbelievable 😱