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Re: Content unlock

Andrew273
Explorer

Pay as you go 

9 REPLIES 9
Andrew273
Explorer

Pay as you go customer 

XRaySpeX
Grand Master
Grand Master

@Andrew273 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Adwalch
Visitor

How do I unlock my content 18+

Katie_B
EE Community Support Team

Hi @Adwalch

For pay as you go customers you can remove content lock by either giving us a call or visiting your local EE Store with photo ID. 

Katie

I was told by EE staff inside the Walthmstow store they do not offer the unlocking service in store and i must do it over the phone or online

When I called to unlock the automated voice said my New Zealand credit card wouldn't be accepted. 

James_B
EE Community Support Team

I'm sorry to hear you were incorrectly advised in store, @Kylecallanan 

As long as you visit with your photo ID, any EE store can update your content lock settings for you.

James

I have taken a picture of this message so i can show them if they refuse this service next time i go into the store.

Many thanks

James_B
EE Community Support Team

No problem, @Kylecallanan 🙂

James