22-01-2024 03:46 PM
Pay as you go
22-01-2024 03:47 PM
Pay as you go customer
22-01-2024 05:37 PM
@Andrew273 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
31-01-2024 09:07 PM
How do I unlock my content 18+
01-02-2024 07:52 AM
Hi @Adwalch.
For pay as you go customers you can remove content lock by either giving us a call or visiting your local EE Store with photo ID.
Katie
16-02-2024 09:04 AM
I was told by EE staff inside the Walthmstow store they do not offer the unlocking service in store and i must do it over the phone or online
16-02-2024 09:32 AM
When I called to unlock the automated voice said my New Zealand credit card wouldn't be accepted.
16-02-2024 09:55 AM
I'm sorry to hear you were incorrectly advised in store, @Kylecallanan
As long as you visit with your photo ID, any EE store can update your content lock settings for you.
James
16-02-2024 10:02 AM
I have taken a picture of this message so i can show them if they refuse this service next time i go into the store.
Many thanks
16-02-2024 11:26 AM
No problem, @Kylecallanan 🙂
James