Content unlock

[Andrew273]

Pay as you go 

[Andrew273]

Pay as you go customer 

[XRaySpeX]

@Andrew273 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Adwalch]

How do I unlock my content 18+

[Katie_B]

Hi @Adwalch. 

For pay as you go customers you can remove content lock by either giving us a call or visiting your local EE Store with photo ID. 

Katie

[Kylecallanan]

I was told by EE staff inside the Walthmstow store they do not offer the unlocking service in store and i must do it over the phone or online

[Kylecallanan]

When I called to unlock the automated voice said my New Zealand credit card wouldn't be accepted. 

[James_B]

I'm sorry to hear you were incorrectly advised in store, @Kylecallanan 

As long as you visit with your photo ID, any EE store can update your content lock settings for you.

James

[Kylecallanan]

I have taken a picture of this message so i can show them if they refuse this service next time i go into the store.

Many thanks

[James_B]

No problem, @Kylecallanan 🙂

James