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Not sure if a scam call

LM1981
Investigator
Investigator

I just received a call from a mobile number 07403 614847 claiming to be from EE. Saying I needed a replacement sim as mine was an old style one and would stop working soon. Then asked me if had any network issues and said would be giving me 40% discount on my bill because of this. This is when the call didn't seem to be genuine. Then passed me on to someone else, supposedly to tell me the time this sim would be delivered. They then sent me a text which was asking me to change the password on my EE account so they could carry out maintenance on my account. I told them then that I felt this wasn't genuine and why was I being asked to change my ee account password. The number that text me to ask me to reset my ee password was +44 7899 804646. Has anyone else had this? I'm worrying now my sim card may stop working if this was genuine but it appeared suspicious as they were asking me for information which EE would have already on my account.

10 REPLIES 10
Ali_A
EE Community Support Team

Hi  @LeahS21 

You did the right thing to be wary and end the call. 
Please visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.


You can also report the call to be investigated at Report a scam call | Help 

Ali