Norton Identity function on iPhone

[j-gutter]

I get the below error when I click the identity function in the app.

We’re having trouble loading your information right now. Please try again later, or visit our support page if this message persists.

[Leanne_T]

Hi @j-gutter 

Thanks for coming here 🙂

Have you used the annual identity check in the past year? 

Please see the Norton Security Features Explained, Help page for more information. 

Leanne. 

[User1979]

Did you ever figure out what was the problem? I keep getting the exact same thing, and am not able to use this feature. Any help please would be appreciated 

[User1979]

I’m sorry, but this doesn’t help with the above question. I am getting the same thing and am not able to use the feature. Any suggestions please? 

[Leanne_T]

Hi there @User1979 

Thanks for coming here 🙂

If you call us on 150 our tech guides will get the error message looked into for you and help you get this sorted. 

Leanne.