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Norton Identity function on iPhone

j-gutter
Visitor

I get the below error when I click the identity function in the app.

We’re having trouble loading your information right now. Please try again later, or visit our support page if this message persists.

4 REPLIES 4
Leanne_T
EE Community Support Team

Hi @j-gutter 

Thanks for coming here 🙂

Have you used the annual identity check in the past year? 

Please see the Norton Security Features Explained, Help page for more information. 

Leanne. 

User1979
Explorer

Did you ever figure out what was the problem? I keep getting the exact same thing, and am not able to use this feature. Any help please would be appreciated 

I’m sorry, but this doesn’t help with the above question. I am getting the same thing and am not able to use the feature. Any suggestions please? 

Leanne_T
EE Community Support Team

Hi there @User1979 

Thanks for coming here 🙂

If you call us on 150 our tech guides will get the error message looked into for you and help you get this sorted. 

Leanne.