Lost phone

[theodore1010]

Hi my phone has been stolen and im unable to cancel anything as the options require you to call ee to report a stolen phone [which i cannot do currently right now as i do not have a phone] can we flag this manualy?

[Leanne_T · Accepted solution]

Morning @theodore1010 

Thanks for coming here. 

I am sorry to hear you have had your phone stolen, this would need reporting to our mobile care team by calling us on +44 7953966250 from any other phone, and select the option for lost and stolen.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.

[Deedosh]

I do not have a phone to call anyone, is there another way

[Katie_B]

Good morning @Deedosh. 

Thanks for coming here. 

If you are near a local EE Store you can report your phone Lost/Stolen there. You can also obtain a replacement SIM in store as long as you provide valid photo ID such as a drivers license OR passport. 

Katie