Keeping your family safe
14-08-2019 02:55 PM - edited 14-08-2019 05:34 PM
The following question comes up regularly here in the EE community. I've been answering a lot of questions around EE content lock. This is a guide for users who want to watch porn and remove content lock. This is the question I always get:
"Why can't I access some websites on my smartphone?"
"I want to watch porn but unable to"
Well this is because content lock is enabled on your account. Content lock is there to protect under age customers from accessing sites they shouldn't just like porn sites.
Content lock is turned on by default and needs to be turned off by the customer if they wish to go on such sites. There are a few ways that content lock can be turned off.
On EE there are 3 versions of content lock...
Moderate – The default setting for new and existing customers. You get access to social networking sites but not 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines or pornography sites.
Off – Full access to the internet with no filter, including 18-rated content.
Strict – The safe setting for children under 12. It filters 18-rated content but also content the BBFC rates higher than 'PG', as well as other content not suitable for younger children including chat, dating and unmoderated social networking sites. Google SafeSearch is now built into the EE Strict settings so any Google search will not show websites that relate to unsecure, adult content. You can’t turn this feature off – you’ll need to switch your Content Lock setting to Moderate or Off.
Please note: EE are now blocking secure sites for Strict users (sites showing HTTPS in the URL). This means that some webpages you may have been previously able to access will show as ‘Timed out’ or ‘No response’.
Here is how you can remove your content lock...
My EE (PC/Mac)
My EE (App)
By Text
Online
From the EE blocking page, you can remove Content Lock using a credit (NOT DEBIT) card or by logging in to My EE.
Calling EE
In Store
Please note: If you want to turn Content Lock off you’ll need to complete another credit card age check.
Keeping your family safe
The mobile industry uses the BBFC guidelines to determine what content should be rated 18. If you believe a website or content has been misclassified please email safeguard@ee.co.uk and EE will review it for you.
What about illegal content?
Content that’s inappropriate to some may be acceptable to others which is why there’s a robust framework in place based on BBFC standards. However, there’s a clear distinction between inappropriate and illegal content. If you or your child stumbles across an image or video online which you suspect shows child sexual abuse or other illegal content you can report securely and confidentially to the Internet Watch Foundation.
Messages
If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, you can report it to the Child Exploitation and Online Protection Centre.
Important information for parents
Be careful if your child is given a second-hand phone or SIM card. It's always best to call 1818 to see if Content Lock is turned On or Off. If you want to apply the Strict setting for an under 12, text the word Strict to 879 from the device you want the setting applied to. If your child is using a device connected by 4GEE WiFi, make sure you apply the correct setting of Content Lock to the 4GEE WiFi. Some content, such as apps and encrypted secure sites may contain adult material that will not be blocked by Content Lock, so it’s important to stay aware of their internet use. Make sure your computer system has protection against viruses and illegal content.
11-01-2021 07:59 AM
Morning @giorgino69 @Jose18
Thanks for coming to the community.
Have you found the information you need from the main post to remove your content lock?
Thanks 🙂
Leanne.
04-03-2021 06:19 AM
04-03-2021 07:05 AM
How do I get access to adult porn
04-03-2021 07:51 AM
Hi @Mickwilkes74,
Welcome to the EE Community. 🙂
Have tried following the guide posted at the start of this thread?
Thanks
James
05-06-2021 11:13 PM
Ignore ALL of this, it is all out of date, DO NOT LOG IN, they have removed the options from the login - look at this link https://myaccount.ee.co.uk/app/anonymous-content-lock and DO NOT LOG IN, go directly to enter credit card details.
You're welcome
06-06-2021 07:31 AM
Thanks for coming to the community.
Do you have a pay as you go or pay monthly account?
Thanks 🙂
Leanne.
09-08-2021 09:06 PM
You’re too young mate) wait for a few years
31-05-2022 04:22 AM
😁
16-10-2022 08:07 PM
Dont work eithe and im trying to use it of a tplink router with pay and go sim
16-10-2022 08:14 PM
@Budokai4 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.