Fraud

[Antonio2023]

I have had fraud in my account and ee won’t help me to sort and keep sending bill any chance you can help

[James_B]

Hi @Antonio2023,

Welcome to the EE Community.

I'm sorry to hear you've been the victim of fraud. Have you reported it to our Customer Care Team?

James

[Antonio2023]

Yes I have and I have told my bank and stopped my direct debit but I am still receiving bills saying I owe £196

[James_B]

Hi @Antonio2023,

When did you report it? What were you advised when you called?

James

[Antonio2023]

November 2022

Sent from my iPhone

[James_B]

Hi @Antonio2023,

If you haven't had any updates from the fraud team, please get in touch with Customer Care so a member of the team can check the notes on your account.

They'll be happy to help. 🙂

James

[Antonio2023]

I have spoke to 4 people and none of them have been any help do you have a email or phone no for anybody that will help

Sent from my iPhone

[James_B · Accepted solution]

Hi @Antonio2023,

Any member of our team should be able to help you with this. What were you advised when you called?

James

[Antonio2023]

I was advised by Laura to cancel direct debit and the bill would stay at £12 a month as I was paying and ee would sort the rest out I have sent everything over to her but now getting no response and still getting debt letters from ee

Sent from my iPhone

[James_B]

Hi @Antonio2023,

Our Customer Care Team will be happy to check what action Laura has taken if you get in touch.

Thanks

James