I have become a victim of fraud which is causing me untold anxiety and sleepless nights. I have been a customer of yours for many years.
I have always signed up to a sim only contract and did so in May 2023 for 24 months. Somehow someone has been able to change my contract to something else by upgrading it and i am now been charged almost 4 times my usual monthly payments. When i renewed my contract in May i received email confirmation of this and as far as i was concerned that was done and dusted for the next 24 months .
EE is now taking money out of my account which I have not authorised and this is causing issues with my back and overdraft facility .
I have reported this to CS but I do not have confidence in this process and need a tel no to speak to the relevant department for this to be cleared up.
