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FRAUD

CORD2
Investigator
Investigator

‎18-09-2023 03:09 PM

I have become a victim of fraud which is causing me untold anxiety and sleepless nights. I have been a customer of yours for many years. 

I have always signed up to a sim only contract and did so in May 2023 for 24 months. Somehow someone has been able to change my contract to something else by upgrading it and i am now been charged almost 4 times my usual monthly payments. When i renewed my contract in May i received email confirmation of this and as far as i was concerned that was done and dusted for the next 24 months .

EE is now taking money out of my account which I have not authorised and this is causing issues with my back and overdraft facility . 

I have reported this to CS but I do not have confidence in this process and need a tel no to speak to the relevant department for this to be cleared up.

 

0 Helpful
20 REPLIES 20
Katie_B
EE Community Support Team
In response to CORD2

‎18-09-2023 03:47 PM

Please allow the time frame provided for the team to fully investigate this @CORD2. 

If you have not heard anything come Thursday, please come back here and let me know. 

Katie

0 Helpful
CORD2
Investigator
Investigator

‎18-09-2023 04:09 PM

Thanks and much appreciated 

0 Helpful
CORD2
Investigator
Investigator
In response to Katie_B

‎19-09-2023 02:04 PM

Hi,

I received this today. Can you tell me if this is from the investigators?

Rgds

Cordelia


Sent from Outlook for Android<>
0 Helpful
Katie_B
EE Community Support Team
In response to CORD2

‎19-09-2023 02:06 PM

Hi @CORD2. 

Nothing has come through. 

Are you trying to attach a screenshot?

Katie

0 Helpful
CORD2
Investigator
Investigator
In response to Katie_B

‎19-09-2023 02:09 PM

Sent from Outlook for Android<>
0 Helpful
Katie_B
EE Community Support Team
In response to CORD2

‎19-09-2023 02:13 PM

Hi @CORD2. 

I'm sorry that's still not coming through.

What does the message say?

Katie

0 Helpful
CORD2
Investigator
Investigator
In response to CORD2

‎19-09-2023 02:15 PM - last edited on ‎19-09-2023 02:20 PM by

Mod edit: [please don't post personal details on the community].

 

0 Helpful
Katie_B
EE Community Support Team
In response to CORD2

‎19-09-2023 02:21 PM

Hi @CORD2. 

I have removed the screenshot after reading as it has your personal email on and this is a public forum. 

Have you accepted delivery for a phone?

Katie

0 Helpful
CORD2
Investigator
Investigator
In response to Katie_B

‎19-09-2023 02:30 PM

Never. I have always had sim only contracts with you guys.

I always buy my phones outright.

Thanks for protecting my details. Not sure how this worked.

Sent from Outlook for Android<>
0 Helpful
CORD2
Investigator
Investigator

‎19-09-2023 02:31 PM

can you tel me if the fraud investigation has been concluded or has this come from someone reading the notes 

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