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Dark Web monitoring

Tommo1409
Investigator
Investigator

‎10-06-2025 12:00 PM

Can't activate Dark Web Monitoring. Followed instructions via text from EE. Doesn't work. Try later.

Darren Thomson
0 Helpful
2 REPLIES 2
Tommo1409
Investigator
Investigator

‎10-06-2025 11:49 AM

I can't even activate it. It's a complete joke!!!!!! Follow the instructions via the text ee sent only to get "Please try activating again"

Can't see how to cancel either, so in short paying for something that doesn't work. Wished I'd followed my instincts and not gone with EE. Not good enough!!!!!!!!!!!!!!!!

Darren Thomson
0 Helpful
Debbie_G
EE Community Support Team

‎10-06-2025 02:54 PM

Hi @Tommo1409.

Thanks for coming to the community.

What browser were you using when you tried to access this?

Have you been able to try clearing the cookies and cache to see if that helps?

If you're still having trouble, I'd recommend speaking with our customer support team, they will be able to look into this further for you.

Debbie

0 Helpful