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Can’t created Verified ID

jxmes23
Visitor

‎19-08-2026 09:20 AM

I’m trying to create the ID so i can activate a sim plan with EE but it keeps saying something went wrong and to try again later. it’s been 48 hours and still won’t work. how do i fix this

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1 REPLY 1
Christopher_G
EE Community Support Team

‎19-08-2026 11:45 AM

Hi @jxmes23 

Welcome to the community.

The only thing I can see that may make a difference, is the Do Not Disturb facility is active. Although it probably won't make a difference, please try again with it disabled. It also may be worth trying it over the mobile network, rather than over WiFi.

If you're still having problems, I recommend speaking with our customer support team so they can try and activate it from our side for you.

Chris

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