Posting here to understand if others have heard the same as I did on a call.
I called the account help call centre because I am having an issue with two different accounts. As an attempt at a resolution the call centre agent added my email address to one of the accounts - and then asked me for a password so that I could log into my account.
I didn't provide one, saying that it was insecure and I would set up myself. The agent replied: "We can all see your passwords. We need to so we can verify who you are." He then seemed to be able to set up a password himself.
It's possible he meant passcode/pin - but has anyone else heard this at all?
