I have seen there are issues for anyone making the move from BT to EE and after several calls I learned a few things that may help - although there's still things to resolve:
- Failed order preventing me from accessing or changing addons, modes etc
- Can't add Discovery Premium sub into the app
- Cant link Mobile and Broadband accounts
Anyway, along the way I learned a few things...
- When resetting the box (ie to change to streaming or aerial) and the box locks up and remote doesn't work plug a USB keyboard into the port on the box. Surprisingly it will let you at least access the set up and complete it.
- The problem of accessing anything - billing, subs, apps etc from the EE app. Create a new login ID with a new email, and add the account number for Broadband when setting up. It simply wont let you add Broadband to the phone account at the moment (pulling out of fingers needed there I think!) - This will also then let you set up EETV apps properly and remove that 'Subscription' error...
I hope these hints will help - even if you need to call and do the accounts on the phone with the call centre setting it up with an invite ID link.
Its a pain, but the only way I could access the Wifi/EETV/Plans stuff.
